Our hours of operation are Monday through Friday 8:30 AM to 5:00 PM EST.

The minimum order accepted is $200.00 of shippable merchandise. Backordered items also must meet the $200.00 minimum. We accept orders online at szco.com, by phone at (410) 368-8300, and by email at customerservice@szco.com.
Calls other than to place an order should use our regular business number, (410) 368-8300. Please use our product numbers listed in the catalog and have your customer number ready along with your order before making your call. Orders sent by email should have the following information clearly marked:

• Customer Name
• Customer Number
• Ship to Address
• Bill to Address
• Payment Method
• Phone number
• Ship Via
• Ship to Address

The beauty of handmade products is that each piece is unique and different from one another. There may be slight imperfections & they are sold as is

Prices are subject to change with or without notice. Due to ongoing international trade tariffs and regulatory changes, certain product prices may fluctuate without prior notice. We reserve the right to adjust pricing accordingly to reflect increased costs associated with import duties and tariffs.

All orders are FOB Baltimore, MD. We accept the following types of payment: Certified Check, Wire transfer, ACH, Visa, MasterCard, Discover, American Express. For credit card orders, a credit card authorization form must be signed and on file prior to order processing.

Net Accounts given only with credit approval. The following must be submitted:

All orders paid with a personal check will be held for 15 days for check clearance. There will be a $25.00 fee for any returned checks.

Szco Supplies Inc. reserves the right to deny credit to any applicant or revoke terms at any time. In the event Szco Supplies Inc. is required to employ counsel to enforce these terms and conditions, Szco Supplies Inc. shall recover its reasonable attorney’s fees and costs incurred in any litigation.

Unless otherwise specified, orders will be shipped out “Best Way”, meaning the cheapest way decided between USPS, FedEx, and UPS. LTL carriers may be used upon request or depending on order size. NOTE: All claims of shortages or damages will only be accepted if LTL Bill of Lading receipt notes such at time of delivery from recipient. Please count the total number of cartons received and that it matches the number of cartons stated on the LTL Bill of Lading receipt. SZCO Supplies Inc. will not be responsible for any shortages or damages if LTL Bill of Lading is signed for without notations of such.

All returns must be received within 30 days of the invoice date. A returned authorization number must be obtained from Szco Supplies Inc. within seven business days of receipt of shipment. When calling for a return authorization number, please specify refund or account credit (merchandise amount ONLY not shipping and handling). Used or misused merchandise and items without original packing or with price tags will not be accepted. All return authorization numbers will expire 30 days after issue date, and returned merchandise must be received by this date. The return authorization number must be written on the outside of each box being returned underneath the ship to address. A copy of the invoice or a letter listing items being returned with the reason for return must be included in the box. All returns must be pre-paid by the customer and returned to our warehouse at 2713 Merchant Dr, Baltimore, MD 21230. Returns made to our PO Box or any other location will be refused. All returns refused shipments/canceled orders are subject to a 15% restocking fee. Unauthorized returns will not be accepted and will be returned to shipper at the expense of the customer. Credit for approved returned merchandise will be posted within 10 business days from the day we receive and inspect the merchandise. Buyer is responsible for all transportation and shipping fees on orders that are refused, returned to sender, or undeliverable by carrier.

Orders are subject to verification and acceptance before shipping.

Extreme care and effort is made to avoid errors in catalogs, price sheets, specification sheets, and on the official www.SZCO.com website. SZCO Supplies reserves the right to void or change any prices, product information, specifications, country of origin or description without notice. Dimensions of items are subject to change. Colors may vary as images are for illustration purposes only.

1. Reseller’s own direct website (owned and operated solely by the Reseller).
2. In-person retail sales conducted through Reseller’s physical store locations, trade shows, or events.
3. Direct business-to-business (B2B) sales to end customers.

By purchasing any items sold by Szco Supplies Inc., the buyer expressly warrants that he/she is in compliance with all applicable International, Federal, State, and Local Laws and regulations regarding the purchase, ownership, and use of item. It shall be the buyer’s responsibility to comply with all International, Federal, State, and Local Laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Szco Supplies Inc., for all claims resulting directly or indirectly from the purchase, ownership or use of the item in violation of applicable International, Federal, State, and Local Laws or regulations or from any misuse or mishandling. SZCO Supplies Inc, does not warrant that a person may legally purchase, possess, or carry any specific items offered, according to federal, state or local laws. SZCO Supplies Inc makes no representation or warranty, express or implied, as to any matter not expressly provided herein, including without limitation, the condition, quality, design, or fitness of the item for use or any particular purpose. By acceptance of the item, purchaser agrees that SZCO Supplies Inc shall have or has no liability to purchaser or any person whatsoever for any claim, loss, injury damage or expense arising from handling, use, display, or storage of the item.

Additionally, buyer certifies that they are of legal age in their jurisdiction (at least eighteen (18) years of age, or twenty-one (21) years of age where required by law) to purchase knives and related products.

Knives and related products are not toys and must not be used by or made accessible to children. They are intended solely for lawful purposes such as collection, culinary use, sporting use, or other legitimate activities.

In no event shall SZCO Supplies, Inc.’s liability exceed the purchase price paid for the product. SZCO Supplies, Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the sale, handling, or use of its products.

Effective Date: May 2025
1.Introduction
SZCO Supplies Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website szco.com or purchase our products. By using our services, you agree to the terms of this policy.
2. Information We Collect
We may collect personal information that you provide directly to us, including:
• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details and billing address (processed securely via third-party payment processors).
• Product Information: Details related to your purchases and preferences.
• Usage Data: Information on how you use our website, including your IP address, browser type, pages visited, and time spent on the site.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
• To process and fulfill your orders.
• To communicate with you regarding your orders, inquiries, or customer service requests.
• To send you promotional materials, newsletters, and other information that may be of interest to you (you can opt-out at any time).
• To comply with legal obligations and protect our rights.
4. Sharing Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing and shipping.
• Legal Compliance: We may disclose your information if required by law or in response to a valid request from law enforcement or regulatory authorities.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
In accordance with the law, you have the right to:
• Request access to your personal information.
• Request correction of your personal information if it is inaccurate or incomplete.
• Request deletion of your personal information under certain circumstances.
To exercise these rights, please contact us using the information provided below.
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at (410) 368-8300 or email us at customerservice@szco.com.